Shipping policy

1. Complimentary Shipping

We are pleased to offer complimentary premium shipping across Egypt on all orders of LE 2,000 and above. For orders under LE 2,000, a standard delivery fee will be calculated and applied at checkout based on your location.

2. Processing & Delivery Timelines

• Processing Time: All orders are carefully packaged and dispatched within 1 to 2 business days. Orders placed on weekends or public holidays will be processed on the following business day.

• Delivery Window: Once dispatched, standard courier delivery typically takes 2 to 5 business days, depending on your governorate.

3. Tracking Your Order

As soon as your pieces are on their way, you will receive a confirmation message (via email or SMS) containing a dedicated tracking link. This allows you to monitor your shipment's journey straight to your door.

4. Courier Delivery & Inspections

To ensure your complete satisfaction, your package will be delivered by our trusted local courier partners. Please ensure that the shipping address and contact number provided at checkout are accurate to prevent any delivery delays.

5. Need Assistance?

If you have any questions regarding your delivery, tracking status, or require an urgent shipment update, please reach out to our customer care team via our Online Store Chat or contact us directly at +201002125163 via WhatsApp